FAQs

 

General

If I was buying 1 item from Natulo.com for a new parent, what should I choose?

It’s a hard question, but if the child is below 18 months, we would recommend the Natulo Organic Teether. Every Child will go through the teething phase and every parent will be happy to have a natural way to help their little one teething with a organic product which lasts and is less then $25.

What are your pricing terms?

All prices are in United States Dollars (USD).  So Natulo.com website may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right to correct any of these inaccuracies and update our information without prior notice, including changes to your current or standing order.

What type of Guarantee do you offer on your products?

We offer a 100% satisfaction guarantee on all products sold on Natulo.com.  If for any reason you find a product unsatisfactory it can be returned within 30 days for a full refund. This guarantee does not include clearance and discontinued items.

What is your general return policy?

  • You must contact us prior to returning your item
  • Shipping charges incurred during return of the item will be your responsibility
  • All returns must be in resalable condition: unused, unwashed, original condition with all tags and packaging intact.
  • You may return any item within 30 days of purchase for a refund or store credit. If your order qualified for free shipping, upon return, the cost of flat-rate shipping from Natulo.com will be deducted from the refund or credit amount
  • We reserve the right to accept or refuse returns after 30 days. Any returns accepted after 30 days will be issued in the form of a store credit and will be charged a 15% restocking fee
  • Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed.
  • We do not process exchanges. Instead you may return any unwanted items for a full refund and place a new order for the correct items for immediate processing & shipping.
  • PLEASE only wash and try on ONE diaper/cover and/or clothing item before washing an entire system as there are NO returns, exchanges or credit given on used or washed cloth diapers or clothing.

Can I change or cancel my order online?

You cannot change or cancel your order online. Please call us and we will get right on it and make the update if the order has not shipped already.

What is your privacy policy?

Your personal information is protected by our secure site and will never be provided to a 3rd party for marketing or other purpose without your permission.

 

Cloth Diapers

What Detergents do you use with the Diapers?

We recommend Scent-Free Detergents like Tiny Bubbles and Charlie’s Soap.

Does buying cloth diapers really save me money?

If your child is in diapers for 24 months you would spend $4,149.60 for disposibles; if you choose cloth instead, you would spend $1,820. I call that true saving!!! (For detailed infomration about the research, please see: http://www.diapernet.org/whycloth.htm)

Teething

Why are the lighter amber necklaces more expensive then the dark once?

Succinic acid is the most beneficial component of the amber. It is scientifically accepted that the darkest colored amber generally contains less succinic acid than lighter colors. The more cloudy or opaque amber is, the more succinic acid it contains (and usually the more cloudy amber is the nearer to the color white it becomes).

What is so special about your Natulo Teethers?

For one they are made from wood and from fabric derived from organic bamboo. Bamboo is said to have antibacterial properties and can hold more moister compared to cotton.

Bamboo grows fast even without fertilizer and the material is biodegradable without causing any pollution to the environment.

Award Winning Toys

What is special about your selection of wooden toys?
We choose to sell PlanToys® Award winning toys. Not just have these products won awards, but they are also “green”. All PlanToys® are made from natural rubberwood which no longer product latex and are dryed in a chemical-free kiln.

The glue used on these toys is certified E-Zero and the colors are all waterbased dyes. You will find that the PlanToys® printed material is all printed with soy ink to support a healthy future for our children.