Refund Policy

(for Natulo — a brand of Consulting on Demand LLC)

Last Updated: July 2026

1. Scope and Precedence

This Refund, Cancellation & Transfer Policy ("Policy") governs refunds, cancellations, and transfers for all courses offered by Consulting on Demand LLC ("we," "our," "us"), including courses offered under the Natulo brand. This Policy is incorporated into our Terms & Conditions. Where the Terms & Conditions and this Policy conflict on refunds, cancellations, or transfers, this Policy controls.

2. Before the Course Starts

If you cancel before the first session, you may choose either:

(a) a full refund if the cancellation request is received in writing within 14 days of enrollment and before the first session; or

(b) a transfer or account credit for a future cohort of equal value, available any time before the first session.

(We offer a pre-start option because a parent who has paid and received nothing will often prevail in a payment dispute regardless of policy language; a transfer or credit resolves that at no cost to us.)

3. After the Course Starts

Withdrawals after the first session are calculated by calendar days from the first session, with no gaps:

• Request received before 11:59 pm Pacific on the 7th day after the first session: 50% refund of fees paid.

• Request received on or after the 8th day after the first session: no refund.

"Received" means received by us in writing at billing@consulting-ondemand.com. The first session date is the date shown on your enrollment confirmation.

4. How to Request

Send refund, cancellation, or transfer requests in writing to billing@consulting-ondemand.com, including the student name, course, and cohort. Requests are dated by the time we receive them.

5. Transfers and Credits

Where offered, a transfer or account credit is valid for [12] months and may be applied to any course of equal or lesser value; you pay the difference for a higher-priced course. Credits are non-cash and non-transferable to another person.

6. Cancellations by Us

If we cancel a course or cohort before it begins, or discontinue it after it begins, you will receive a pro-rata refund for the portion not delivered, or a transfer/credit if you prefer.

7. Under-13 and Eligibility Cancellations

If an enrollment is cancelled because the student is under 13 or otherwise ineligible, we refund unused fees and delete the student's information as described in our Privacy Policy.

8. Non-Refundable Items

Third-party platform fees, if separately charged by a provider (e.g., a learning platform), are subject to that provider's own refund terms and are outside our control.

9. How Refunds Are Issued

9.1 Refunds are issued to the original payment method used at enrollment. We cannot refund to a different card, account, or person.

9.2 We initiate refunds within 5 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit; that timing is outside our control.

9.3 Refunds are calculated on the amount actually paid to us and are issued in U.S. dollars. We are not responsible for currency conversion differences or fees charged by your bank.

10. Billing Concerns and Chargebacks

If you have a billing concern, contact us first at billing@consulting-ondemand.com. We respond to refund and billing inquiries within 5 business days and will work with you.

Initiating a chargeback for a charge that is valid under this Policy, without first contacting us, is a breach of the Terms & Conditions. Nothing in this Policy limits your rights under applicable law or your card network's rules.

11. Questions

Consulting on Demand LLC 40381 Trenton Ct., Temecula, CA 92591 Refunds and billing: billing@consulting-ondemand.com Phone: 714-263-5976